Southwest Airlines Needs Passenger Service Agent in East Alton
Position in East Alton, IL
Flexible Role in East Alton: Passenger Service Agent Hiring Organization: Southwest Airlines Location: East Alton, IL Experience: Open to all levels.
Salary: $19-$23/Hour (approx. $25.4k/Year) Benefits: Benefits may be available based on employment type. Flexible contract/gig opportunity in East Alton.
Core Focus
This role centers on your professional skills within the Aviation space in East Alton.
- This East Alton-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Southwest Airlines team in East Alton, IL is growing.
- Benefit from working in East Alton, a key hub for the Aviation industry.
Deliver Legendary Hospitality on the Ground
About Southwest Airlines & The Role
Southwest Airlines is famous for a culture built on a "Servant's Heart" and a "Fun-LUVing Attitude." We are actively searching for a Part Time Passenger Service Agent to bring that legendary hospitality to our airport terminal operations. If you are passionate about helping others and are seeking part time customer service jobs that offer thrilling, fast-paced, and fully on-site work environments, your search ends here. You will be the crucial link between our customers and their final destinations, ensuring every interaction is infused with warmth and efficiency.
Why Choose a Part Time Aviation Career?
Industry reviews consistently highlight Southwest as a premier employer. One recent employee testimonial captures the essence of this role: "Finding a part time job that actually respects your time while offering full flight benefits is rare, but Southwest delivers. I work my shifts at the ticket counter and the gate, interacting with amazing travelers all day, and then I use my flight perks to explore the country. This part time schedule is perfect for my lifestyle, and the team culture is unbelievably supportive."
Comprehensive Daily Responsibilities
- First-Class Lobby Assistance: Greet customers warmly as they enter the departures hall. Guide them through the self-service kiosk check-in process, expertly tag and route their checked luggage, and handle oversized sporting equipment or pet carriers with the utmost care.
- Seamless Gate Management: Take ownership of the boarding process. Deliver engaging, clear public announcements, efficiently verify passenger counts against the flight manifest, and coordinate closely with the ramp crew to guarantee on-time flight departures.
- Service Recovery & Empathy: Transform stressful travel disruptions into positive experiences. When weather or mechanical issues arise, you will actively rebook flights, provide transparent updates, and offer sincere empathy to frustrated passengers.
- Baggage Claim Resolution: Stationed occasionally in the arrivals hall, you will assist customers with delayed or damaged luggage, utilizing global tracking systems to reunite passengers with their belongings quickly.
Exceptional Part Time Rewards
We take care of our people so they can take care of our customers. Your part time benefits package includes:
- Free Travel: Fly for free on Southwest Airlines (standby) and enjoy heavily discounted travel on global partner airlines.
- ProfitSharing: Be a true part of our success. We share our financial wins directly with our employees through our legendary ProfitSharing program.
- Retirement Matching: Build your future with an aggressive 401(k) company match.
- Wellness & Support: Access to comprehensive Employee Assistance Programs (EAP) and health benefit options.
Requirements
- Must be at least 18 years of age and possess a High School diploma or GED.
- Ability to work a flexible part time schedule, which will include rotating shifts of early mornings, late evenings, weekends, and holidays.
- Must be capable of repeatedly lifting and maneuvering luggage up to 50 pounds.
- This role is 100% on-site at the airport (no remote options available).
Frequently Asked Questions
How much does the Southwest Airlines Needs Passenger Service Agent in East Alton position pay at Southwest Airlines?
This role offers a pay range of $19 - $23. Actual compensation may vary based on experience, base/airport, seniority, and shift at Southwest Airlines in East Alton.
Where is this Southwest Airlines Needs Passenger Service Agent in East Alton job based?
This position is based at the airport serving East Alton, IL. Southwest Airlines operates at airports across the region, but this specific opening is tied to the East Alton base.
Does Southwest Airlines offer flight benefits for this role?
Yes. Southwest Airlines extends flight privileges to employees — free standby travel on the airline's flights and deeply discounted confirmed tickets worldwide — typically for you, your spouse, parents, and eligible children. Benefits start on Day 1 or within the first 30–90 days depending on role.
How many hours per week is this part-time Southwest Airlines Needs Passenger Service Agent in East Alton role?
Part-time airport positions at Southwest Airlines typically run 20–32 hours per week across 4–6 hour shifts. Flight benefits often begin on Day 1, and health benefits usually activate at 20–25+ hours per week.
What health benefits does Southwest Airlines offer?
Southwest Airlines provides comprehensive benefits including medical, dental, and vision coverage, 401(k) with company match, paid time off, and an employee assistance program. Benefits usually start on Day 1 for full-time employees.
What does a typical day look like for this Southwest Airlines Needs Passenger Service Agent in East Alton role?
Gate agents at Southwest Airlines check passengers in, issue boarding passes, handle rebooking during delays, tag checked baggage at the gate, make boarding announcements, and ensure on-time departures. It's a fast-paced customer service role in the East Alton terminal.
